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Design Operations Intern


Product Design & Research


San Francisco

Design Operations Intern

The opportunity:

The Flexport Design team creates the end-to-end user experiences for our external clients, our internal operations teams, and our service partners such as airlines, ocean carriers, and trucking companies. As an integral part of the internal and external business, user experience is at the forefront of everything we do. 

The Flexport Design and Research team is looking for a highly motivated Design Operations Intern to contribute to our operational excellence.  The goal of Design Operations is to continuously improve the way in which we communicate and work within our team and across the organization. A problem solving mentality and the ability to flex between creative and pragmatic mindsets is critical to success in this role.  At the heart, design operations loves design and is an advocate for driving user experience as a critical role in achieving our company mission of making global trade easier for everyone. 

As a Design Operations Intern, you’ll report directly to our Design Operations Manager who will help guide you through an internship project from beginning to end.  You’ll have the opportunity to work closely with product designers and researchers, helping to implement processes and streamline their workflows and systems. You can expect to make meaningful contributions operationalizing the product design team, while having a fantastic internship experience in the process of doing so. 

You will:

  • Take on a Design Operations Intern project from start to finish. 
  • Help manage the tools needed to empower and amplify designers as well as tools that bridge disciplines.
  • Develop an understanding of the design and research process.
  • Help track design requests and project plans. 
  • Help facilitate conversation and time management during team meetings and critiques.
  • Collaborate and work across functions including research, product, engineering, and data teams.
  • Plan and coordinate team summer offsite event. 
  • Be part of a close-knit design team.

You will get:

  • A competitive salary
  • Coaching, guidance and critique from a mentor to help you grow as a designer
  • Your flight to and from San Francisco
  • Housing peace of mind — we know the metropolitan market is crazy, so we'll take care of finding and funding housing
  • Daily catered lunches — and breakfast & snacks to boot
  • Easy access to our downtown office. We’re conveniently located in the heart of the city, close to public transit and near the best bars & restaurants the city has to offer
  • A calendar of team events and offsites to allow you to get to know your teammates

You should have: 

  • Bachelor’s degree or enrolled in and pursuing  
  • Interest in UX, Research, and Project Management
  • Excellent collaboration and follow up skills
  • Effectively manage time and clearly communicate ideas
  • Experience working with design teams a plus

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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