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Partner Manager, South Europe & Mediterranean

Team

Global Operations

Location

Amsterdam

Partner Manager, South Europe & Mediterranean

Join us to solve real world problems while shaping the future of global trade.

The opportunity:

As a result of our global expansion, we're looking to hire a Partnerships Manager, South Europe & Mediterranean to join our growing EMEA Partners Team. This role will work in a cross-functional environment, partnering closely not only with our forwarding and customs partners, but also different teams across the company to achieve our shared goals. You’ll get substantial leadership exposure, focus on the highest priority business issues, and be plugged into every facet of the business.

You will:

  • Performance manage the 10+ freight forwarding and customs partners Flexport uses in South Europe & Mediterranean, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations
  • Own exceptions and escalations on shipments operated by assigned Flexport Partners (supported by Partner Operations Associates)
  • Work with partners to plan sufficient resources necessary to support Flexport’s rapid growth 
  • Drive continuous performance improvement within assigned partners through digital adoption, process improvement, and ongoing enablement
  • Own sourcing, vetting, and onboarding of new freight forwarding and customs partners where needed
  • Sell the Flexport brand to create excitement and willing exclusivity
  • Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both operations team and partners
  • Contribute to the development and implementation of next gen partner software, including localization requirements for assigned markets
  • Ensure partners operate with a high level of integrity and compliance to global regulatory requirements

You should have:

  • BA/BS degree with 6-8 years of professional logistics, supply chain, projects, programs or consulting experience specifically related to the South Europe & Mediterranean region;
  • Fluent Italian language skills & professional experience within Italy strong desired;
  • A strong performance record of living our values;
  • Strategic vision and ground floor execution; 
  • Strong ability to build relationships with local partners in the diverse cultural context of the South Europe & Mediterranean;
  • Solid negotiation skills and ability to influence without authority;
  • Excellent communication, interpersonal, and organizational skills, able to connect within partner organizations at multiple levels; 
  • Execute end to end with world class follow through;

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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