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Director of IT


IT + Security


San Francisco

Director of IT

Build the IT framework to scale Flexport

The opportunity:

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $1.3B from investors that include SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator.

With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

We're looking for a Head of Global IT that is an innovative leader with excellent analytical abilities and judgment who can set and deliver on clear objectives for solutions that support the overall business and IT goals, while also being efficient and delivery focused.  You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You’ll have the opportunity to reshape an industry by being part of the company creating the new operating system for global trade.

As Flexport’s Head of Global IT, you will need to be able to manage a geographically dispersed team focused on creating a frictionless support organization that anticipates and quickly responds to our internal customer needs at anyplace, and at any time.  You will need to provide transparent technology governance capabilities to help the business meet their net revenue and productivity goals.  This should also tie into establishing and maintaining a strong audit ready, data driven IT organization.  The ability to understand the business needs/requirements and create a business technology strategy aligned with internal integration and enterprise SaaS management is critical to the success of this role.

You will:

  • Oversee the global service desk, end user support, IT asset and software management, and business technology functions
  • Create and own the IT roadmap, which includes analyzing emerging technologies and assessing the impact on current and future business processes
  • Responsible for partnering with key stakeholders and vendors to identify, implement and manage solutions that align with the IT roadmap
  • Responsible for defining, implementing and managing an integration strategy that enables internal enterprise SaaS solutions to communicate securely and effectively to meet the needs of the business
  • Manage the Technology Portfolio as it relates to the General and Administrative (G&A) functions: Facilities, Finance, Human Resources, Information Technologies (IT), Legal and other internal functions. 
  • Ensure all global IT services such as cloud-based phone & video conferencing systems are operating efficiently
  • Tight visibility and management of overall Software purchasing, usage and spend
  • Own and oversee our Flexport hire to retire automated employee lifecycle

You should have:

  • Results-oriented team player who leads by example and takes full ownership of work
  • A passion for business transformation, the ability to lead change in an inclusive manner and the desire to bring the best combination of skills together in a team
  • Possess solid project management skills, can set and manage expectations, and drive productively with others through leadership and people management skills  
  • Must be able to handle changing and competing priorities where the path forward is not always clear at the outset and use good judgment in stressful situations
  • Must communicate exceptionally well, both in writing and verbally, including success communicating ideas in both technical and user-friendly language and technical writing skills.

About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent $1B investment from SoftBank Vision Fund in February 2019.

Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world and break down economic barriers.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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Customs brokerage services are provided by Flexport’s wholly-owned subsidiary, Flexport Customs LLC, a licensed customs brokerage with a national permit. International ocean freight forwarding services are provided by Flexport International LLC, a licensed Ocean Transportation Intermediary FMC# 025219NF. U.S. trucking services are provided by Flexport International, LLC, a FMCSA licensed property broker USDOT #2594279 and MC #906604-B. All transactions are subject to Flexport’s standard terms and conditions, available at 沪ICP备16041494号

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