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Director, Operational Excellence


Operational Excellence



Director, Operational Excellence

Who's it with :

Flexport is experiencing huge growth with nearly 2000 Flexporters across 14 global offices and we’re just getting started! This is an amazing opportunity to help scale the European Business as well as drive Flexport’s growth globally.  If you are seeking a role where you can truly have an impact then read on. This is a rare opportunity to really be part of something bigger- help fuel our expansion! 

What you'll be doing:

In this key leadership role you will be responsible for all EMEA Operational Excellence programs as well as partner with US and Asia OE leadership to plan, orchestrate and execute global projects. You will lead a small but expanding team of entrepreneurial Program and Project Managers whose role it is to ensure that all operational teams within Flexport EMEA have the tools, capabilities and metrics to drive continuous improvement. And it will be your responsibility to ensure  that the European OE team fits into our global operational excellence function

You will be key to driving improvement in the way Flexport's – air, ocean, rail, and truck – fit together. You will help drive standardisation of processes and create ways to share best practices. Key to your success will be striking the right balance between the close ties with local clients and global efficiency.This role is both highly strategic and hands-on, a truly multifaceted opportunity where you will deal with a wide range of topics at a conceptual level, prioritising projects, defining the improvements and driving implementation.  An amazing opportunity to systematically work on improving Flexport's core processes - those that move our client's freight around the world. 

What you'll need:

Ideally we are looking for someone with a mix of business consulting and experience working in a fast growing tech startup. However what really is essential is that you have leveraged Lean, Six Sigma and Continuous Improvement Toolkits to drive impact at an organisational level. You will have a demonstrable track record designing, developing and implementing continuous improvement roadmaps for an operating business and will be data driven. Having the ability to accurately assess key business metrics and situations. You will have demonstrated proficiency in product development lifecycles and have experience translating business requirements into product roadmaps

Key to your success will be your attitude and approach.You are not directly responsible for the operation, but your tools, capabilities and metrics help Flexport teams to perform better, and by doing so serve our clients better. There is a real role for OE to make sure all the different operations teams work together seamlessly, and that we have an end-to-end process that runs smoothly. Therefore it is essential that you are an excellent communicator having the ability to work all levels driving program and project management through your team as well as able to influencing change through others.

 Why you'll want it:

If you like solving hard problems, using data to identify issues, managing a complex stakeholder field, doing some project management, giving people the tools and skills to perform better at a fast growing business than this is the right role.

Do you want to be part of something bigger? Enjoy working in an environment where you get to flex and pivot your style to get results then we want to hear from you!

Why join Flexport?

Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to think from end to end. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs and help Flexport deliver on its mission and unlock the potential in our team members.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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