Back to List

Client Solutions Specialist

Team

Global Operations

Location

Hong Kong

Client Solutions Specialist

At Flexport, we know global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone.  Flexport today connects more than 10,000 clients, both consignees and shippers, across 109 countries. Our role is to help businesses of all sizes find the global trade solutions that will empower their success.

Now, more than ever, customers need our support to survive and win in 2020. Their success is our success. We work back from what’s best for them to find a solution. That’s why we are building the Platform for Global trade - a strategic model combining customer centricity, supply chain expertise, advanced technology and data analytics. 

Our goal for this role is for you to be a proactive partner and problem-solver for our clients, both consignees and shippers, working to improve their supply chains by leveraging Flexport's unique and adaptable solutions. 

Client Solutions

The Client Solutions Specialist will help their clients grow and realize the Flexport value by deeply understanding the client’s supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are the responsibilities for this role:

SCOPE OF DUTIES

  • You will be performing critical shipment milestones and specific shipment processes.
  • You will be tracking shipment status and updating schedules accordingly.
  • You will ensure shipment metrics consistently meet client expectations.
  • You will collaborate with your supply chain operations partners and external stakeholders to ensure the success of the shipment lifecycle.
  • You will assist the shipments managed by partners as we drive partner autonomy.
  • You will maintain data consistency, accuracy and quality in our operating system, to ensure our clients are empowered with the most updated shipment information
  • You will understand the operations and document flow of international shipments (ocean, air and road freight) and gradually develop a professional career in logistics
  • You will drive standardization in operational processes across different teams to create highest operational efficiency and lowest cost to serve
  • You will perform data collection, spreadsheet creation, and data analysis; handle full set of shipping documents and generate invoices and commercial documents; and, prepare operations report for regular review and analysis. 
  • You will be assigned on ad-hoc projects

What you will need

Experience

  • We are open to fresh grads with strong interest in sales or account management roles
  • A background in logistics, freight forwarding, or supply chain (preferred)

Mindset

  • Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations
  • Hands-on, process-oriented, structured thinking with strong problem-solving skills
  • Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them
  • Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
  • Strong business acumen

Why join Flexport?

Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to think from end to end. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs and help Flexport deliver on its mission and unlock the potential in our team members. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Find Your Role at Flexport
264 Openings

Get Weekly Insights Into All Things Freight

Sign Up for the Freight Market Update newsletter for the latest market trends you need to know about - delivered right to your inbox.

I agree to the storing and processing of my personal data by Flexport as described in the Terms of Service and Privacy Policy.
LEGAL

Customs brokerage services are provided by Flexport’s wholly-owned subsidiary, Flexport Customs LLC, a licensed customs brokerage with a national permit. International ocean freight forwarding services are provided by Flexport International LLC, a licensed Ocean Transportation Intermediary FMC# 025219NF. U.S. trucking services are provided by Flexport International, LLC, a FMCSA licensed property broker USDOT #2594279 and MC #906604-B. Cargo insurance is underwritten by an authorized insurance company and offered by Flexport affiliates. Insurance coverage is not available in all jurisdictions. See http://flx.to/insurance-notice for more cargo insurance information and disclosures. All transactions are subject to Flexport’s standard terms and conditions, available at www.flexport.com/terms 沪ICP备16041494号

Copyright © 2021 Flexport Inc.

Terms of Use/Privacy Policy