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Technical Program Manager - Infrastructure


IT, Security & Infrastructure


Bellevue, San Francisco

Technical Program Manager - Infrastructure

The Opportunity                                                                                      

Flexport’s Security & IT organization is​ looking for a passionate, results oriented Infrastructure Technical Program Manager with solid security understanding. In this role you will manage the delivery of complex IT / Infrastructure projects with security objectives in a diverse environment with multiple stakeholders and multiple resource pools, to enable Security, Engineering and IT functions/processes throughout the business.                     

You must be able to initiate and manage programs and dependencies via solid understanding of the Security objectives and the related Engineering and IT platform technologies, communicate clearly among stakeholders and team members, and have a consistent track record of delivery. You are proactive in creating program vision and roadmap, developing and following through on project plans, identifying program/project headwinds, facilitating resolutions, and can handle multiple competing priorities in a fast-paced environment. You are able to curate and present relevant data and articulate extremely complex technical dependencies to facilitate informed decision making during escalations.

You will:                     

  • Manage multiple complex security, infrastructure and/or IT projects with security objectives in a diverse environment with multiple stakeholders and multiple resource pools under the guidance of security/technology program leadership. Program scope can include anything from infrastructure, platform, integrations, engineering collaborations, etc.
  • Work closely with Infrastructure, IT, Security, Engineering, Product Management and cross-functional business leaders to align secure enterprise processes and capabilities for Flexport users
  • Drive partnership efforts  with stakeholders to develop program and project plans, including roadmap, dependency identifications, resourcing plan and other program/project collaterals as needed
  • Analyze business and technical processes and procedures, continuously increase the automation and self-service level of Infrastructure & Security to scale and improve engineering foundations and SecDevOps framework
  • Manage project operational aspects, scope, change management, and track scheduled progress through the appropriate metrics to meet changing needs and requirements 
  • Own the communications  clearly, timely and effectively to management on the plans, status and critical issues. Escalate urgent issues appropriately and drive them to closure 
  • Leverage existing program tools and best practices. Partner with fellow Technical Program Managers to cross train, build trust and amplify program outcomes.
  • Proactively remove obstacles by managing issue escalations and scope changes
  • Have a bias for action. Be driven, be organized, be resourceful with a “can-do” attitude

What you’ll need:

  • Strong interpersonal and communications skills.
  • 3-5 years of results-proven technical program management experience in Security, Cloud Infrastructure, IT and/or Engineering. Current knowledge in cloud computing, security, and/or IT.
  • Demonstrated ability to apply end-to-end thinking on complex technical dependencies that inherently exist in modern cloud technologies (AWS, GCP, Azure or equivalent) and SecDevOps and/or DevOps technologies (CI/CD, Infrastructure as Code, Incident Automation, etc)
  • Solid understanding and applications of the relationships between the Security function and the rest of the company.
  • Willingness to learn new technologies and apply existing and new technical knowledge to program management constantly.
  • Demonstrated ability to navigate ambiguity and extrapolate concrete requirements, alignment, and next steps

Ideally you also have:

  • Certifications in cloud computing, security, and/or IT.
  • Experiences in service mesh, kubernetes, data engineering, machine learning, RDBMS and No SQL databases and/or more.


About Flexport:

We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. Flexport today connects almost 10,000 clients and suppliers across 109 countries, including established global brands like Georgia-Pacific as well as emerging innovators like Sonos. Started in 2013, we've raised over $1.3B in funding from SoftBank Vision Fund, Founders Fund, GV, First Round Capital and Y Combinator. We’re excited about the three big ways we’re moving forward after our recent ​$1B investment from SoftBank Vision Fund​ in February 2019.

Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from ​diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Freight forwarding is the coordination and shipment of goods from one place to another and it’s what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can ​help connect the world and break down economic barriers​.
  • We know this industry is complex. That’s why we invest in education starting day one with ​Flexport Academy​, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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