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Flexport
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Partner Performance Associate

Team

Supply Chain Operations, Ocean

Location

Shanghai

Partner Performance Associate

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Join us to solve real world problems while shaping the future of global trade.

The opportunity:

As a result of our global expansion, we're looking to hire a Partner Performance Associate, Mainland China to join our growing Asia Partners Team. This role will work in a cross-functional environment, partnering closely not only with our forwarding and customs partners, but also different teams across the company to achieve our shared goals. You’ll get substantial leadership exposure, focus on the highest priority business issues, and be plugged into every facet of the business.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

What you’ll do:

  • Assist in performance management of the freight forwarding and customs partners Flexport uses in Mainland China, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations
  • Troubleshoot exceptions and escalations on shipments operated by assigned Flexport Partners 
  • Drive continuous performance improvement within partners through digital adoption, process improvement, and ongoing enablement
  • Be a trusted advisor and coach to partners; continuously identify gaps and develop solutions focused on process standardization for both the Flexport operations team and partners
  • Contribute to the development and implementation of next gen partner software, including localization requirements for Mainland China
  • Be an active member of a high performing team to manage and grow our partner landscape in Mainland China

What you’ll need:

  • BA/BS degree with 1-2 years of professional logistics, supply chain, projects, programs or consulting experience
  • A strong performance record of living our values;
  • Strategic vision and ground floor execution; 
  • Strong ability to build relationships with external companies in Mainland China
  • Solid relationship building and performance management skills;
  • Excellent communication, interpersonal, and organizational skills; 
  • Execute end to end with world class follow through;
  • Next-level attention to detail and the drive to deliver ahead of schedule;
  • A system and process oriented mindset;
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Worried about not having any freight forwarding experience?

  • Don’t be! We’re building the first Operating System for Global Trade. That’s why it’s incredibly important for us to bring people from diverse backgrounds and experiences together with our industry veterans to help move the freight forwarding industry forward.
  • What’s freight forwarding and why does it matter? Listen to Ryan, our CEO explain what freight forwarding is and why improving global trade can help to connect the world and break down economic barriers in this Fast Company Freethink Original Series video.
  • We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Find Your Role at Flexport