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Associate Program Manager, Global Data Services

Team

Data Services

Location

Hong Kong, Shanghai, Shenzhen, Singapore

Associate Program Manager, Global Data Services

Global Data Services, Associate Program Manager - Visibility

What you'll do:

  • Drive cross-functional programs with considerable impact across multiple organizations
    • Identify gaps between teams, process and systems
    • Define the problem, set objectives, analyze data and drive quantifiable improvements
    • Collaborate with operation managers, program managers and business leaders on requirements definition, resource prioritization and program implementation
  • Design, audit and continuously improve processes:
    • Design process and document end-to-end execution SOPs
    • Train the Data Services team (100+ associates) on these new processes
    • Monitor Key performance indicators (KPIs) against established Service levels to identify areas for improvements
    • Improve organization overall productivity, whilst reducing cost-to-serve
  • Decompose complex task into standardized, automatable processes
    • Identify process sub-components
    • Simplify and standardize processes in order to reduce context and experience required to execute task
    • Collaborate with Engineering and Product teams to automate processes.

 What you'll need:

  • BA/BS degree with 2+ years of work experience (preferably in project management, logistics or operations, or related field)
  • Demonstrated experience leading and owning cross-function programs
  • Experience with data mining and analysis 
  • Experience with analytical tools (preferably SQL)
  • Excellent communication, interpersonal, and organizational skills.
  • Next-level attention to detail and follow-through.
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

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