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Flexport
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Network Development Manager - Performance

Team

Supply Chain Operations, Network

Location

Singapore

Network Development Manager - Performance

The opportunity:

As part of the Global Consolidation Network, you’ll help design the next suite of Flexport products. You will be the South East Asia subject matter expert in developing a robust ground network to service our air and ocean products. At Flexport, you’ll have the opportunity to conduct analyses that are at the forefront of reshaping the entire logistics & supply chain industries. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex world of global trade.

You will:

  • Work with regional leadership in the development of end-to-end solutions for our Global Network; trucking, warehouse throughput and consolidated freight services throughout South East Asia 
  • You will personally represent Flexport’s value proposition by offering recommendations for developing efficiencies in ground operations for both sea and air services
  • Contribute in the development of SLAs and management of standards and metrics
  • You will guard the “front line” in ensuring the highest standard of Flexport quality: the right processes and metrics are in place for shipments to move “on-time” 
  • You will design scalable operational infrastructure and procedures to ensure your team is delivering the highest levels of efficiency and productivity for our customers. If they are not, you will look for opportunities to improve them.
  • You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.
  • As a Network team leader you will:
    • Monitor regional vendor (e.g. carrier, trucker,warehouse) performance and partner with Procurement on performance management initiatives.
    • You will serve as the primary relationship manager for internal and external partners in your region such as terminals, carriers, and warehouses, the Customs team and the Ocean Operations team. You will be the primary point of contact for second-level internal and external escalations.

You should have:

  • BA/BS degree
  • Minimum 5+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
  • A desire to challenge the status quo through customer experience and operational design
  • Excitement to manage relationships and create a best-in-class operational structure
  • Demonstrated ability to lead teams in day-to-day execution and process improvement
  • Hands-on, process-oriented, structured thinker with strong problem-solving capabilities 
  • Strategic vision and ground floor execution
  • Excellent communication, interpersonal and organizational skills
  • Singapore Citizen or Permanent Resident
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
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