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Flexport
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Senior Supply Chain Operations Associate

Team

Supply Chain Operations, Network

Location

Thailand

Senior Supply Chain Operations Associate

The opportunity:

The role of the SCOps Senior Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.

This role is designed to build your leadership capabilities within a global operations team moving shipments. As the resident expert on the intricate world of the logistics industry, you will take on a player-coach role in the mentoring and development of your team, leading them to uphold performance standards and guiding them to solve complex issues for clients and vendors. You will drive your team to build and implement scalable processes and tools, in alignment with your global counterparts and internal stakeholders.  As the person who mentors the team managing movement in your region, you have the unique opportunity to work with your regional account team to improve and grow our customers’ business.

You will:

  • You will act as the key team member and be responsible for supervising, coaching and monitoring the performance of other junior specialists in executing the end-to-end movement of ocean LCL/Air freight shipments within a regional network (both imports and exports), including intermodal movements.
  • You will use metrics to improve and deliver great performance, including data quality and shipment milestone timeliness. You will make a great contribution as a senior expert to your team by meeting internal KPIs and SLAs that demonstrate quality delivery.
  • You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
  • You will oversee the “front line” in ensuring the highest standard of Flexport quality: shipments move “on-time” and exceptions are handled appropriately.
  • You will build scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for your customers. If they are not, you will look for opportunities to improve them.
  • You will serve as the day-to-day relationship focal for internal and external partners such as terminals, carriers, and warehouses, the Customs team and the Ocean Operations team. You will oversee day-to-day operations with these partners and act as the primary point of contact for internal and external escalations.
  • You will analyze data to rate subcontractor performance. Your analysis will inform subcontractor/carrier performance management initiatives, and you’ll lead the effort with procurement to improve performance.
  • You will analyze data to rate vendor (e.g. carrier, trucker) performance and inform performance management initiatives.
  • You will help design, build and implement operational infrastructure and procedures in the day-to-day workflow, while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
  • You will empower Account Management by leading feedback loops to ensure client needs are met.
  • You will use metrics to spot opportunities to improve and deliver great performance in your team, including data quality and shipment milestone timeliness.
  • You will act as a consultant to your regional team, product & engineering and the operations excellence team on ocean supply chain operations

You should have:

  • BA/BS degree
  • Minimum 3-5 years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting
  • Desire to “build a better machine” and get irritated when things aren’t optimal
  • Demonstrated ability to lead small teams in day-to-day execution
  • Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
  • Strategic vision and ground floor execution
  • Excitement to manage vendor relations and create best-in-class, innovative structures to do so
  • Excellent communication, interpersonal and organizational skills
  • A client service mindset; you are obsessed with client and squad happiness
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
  • Flexibility to get the job done when needed. Willing to work outside office hours and occasional weekend or night shifts in certain locations.
  • A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Find Your Role at Flexport