Qardio designs innovative health monitoring devices that fit the modern lifestyle. Their medically accurate, award-winning devices are smart and powerful so you can take charge of what matters most: your health.
Consumer Electronics / Health & Fitness
Qardio products are available for purchase in more than 40 countries around the world, including major retailers such as Apple Store, Target and Best Buy, so moving freight was sometimes a challenge.
The legacy freight partners Qardio relied on, some of them global players, were using yesterday’s methods to ship its smart devices. Every move involved too many counterparties, resulting in constant frustrating lack of transparency on which person had the latest information for which shipments, a practice that didn’t fit Qardio’s forward-thinking mentality. “I spent hours scouring reply-all email chains and updating spreadsheets to make sure that I was on top of shipment updates,” said Robert Tregaskes, Qardio’s Head of Logistics.
Qardio wanted more efficiency in managing freight and switched to Flexport with a dedicated service team enabled by its all-in-one solution for shipment tracking and communications.
The communications challenge inherent to dealing with legacy freight forwarders consumed Qardio’s resources. As a medical device supplier, Qardio’s products also require FDA (Food and Drug Administration) registration and declaration when imported into the United States. As a result, Qardio faced the occasional FDA hold on shipments.
Qardio’s previous freight partners handled such events poorly. “Internal processes and communication systems are so badly designed in this industry,” explained Robert. “On one occasion, I found out about an FDA hold by a snail mail notification from the FDA, before the forwarder managed to inform me themselves. From then on, I had to proactively remind that particular freight forwarder to deal with such a particular shipment for cargo release. It was frustrating to say the least.”
After switching to Flexport, Robert finds freight logistics simple. Flexport assigned a dedicated logistics manager, whom he easily communicates with using Flexport’s integrated messaging system. The Qardio team is now able to track shipments at a glance, and any important updates such as FDA holds show up on Flexport’s intuitive dashboard.
Flexport’s platform became a centralized point of communication and visibility for Qardio, saving Robert and his team the time and effort they once lost chasing shipments. “Working with freight forwarders was once a significant portion of my time. It’s amazing how much time I have saved since we started using Flexport. I instruct a shipment, and Flexport takes care of it from its origin to the destination,” said Robert.
“It’s amazing how much time I have saved since we started using Flexport. I instruct a shipment, and Flexport takes care of it from its origin to the destination.”
Qardio offers its users a simple and smart way to track their health. Flexport empowers companies to have more insights into their freight management.
“Flexport’s expert service and communication platform means I rarely worry about Qardio’s shipments,” said Robert.