Ring’s mission is to help foster safe communities. The company is best-known for the Ring Video Doorbell, a WiFi-enabled video doorbell that streams audio and video from a home’s front doorstep directly to a mobile device, enabling security and visibility at your fingertips.
Ring needed to keep tabs on shipments and their progress. Flexport gave the company full visibility, including when products cleared customs. For the first time, Ring was able to see accurate tracking and updates of every delivery stage. Flexport is a single source of contact that’s taking care of all door-to-door coordination of a freight shipment.
“We were shocked to find that no other freight forwarder could give us this degree of visibility,” said James Siminoff, CEO and Chief Inventor. “Flexport’s modern online platform gives us visual access of our supply chain, for both internal operations and our retail buyers, whenever we wanted.”
Ring blends convenience, monitoring, and security into one sleek and powerful wireless doorbell. With easy installation, motion detection, and instant mobile security alerts, Ring’s Video Doorbell assures its customers that their homes are never left totally unattended.
The Video Doorbell has been enormously popular, and Ring has struggled to keep up with demand. Ring tried to scale up its production schedule, but coordination between its freight forwarder and customs broker had continually delayed shipments. Flexport helped Ring ensure that shipments arrive when they’re supposed to.
“As we’ve received orders from big retailers, making weekly shipments and on-time delivery was crucial,” said James Siminoff. “After we partnered with Flexport, we’ve no longer had to accept that logistics delays are simply something we have to swallow.”
“We were already happy about the shipment tracking features and responsiveness of our Flexport account team. But also saving us additional time and money? We were ecstatic.”
Ring has been able to cut air delivery times by 24 hours since it has partnered with Flexport. In addition, Flexport has reduced Ring’s monthly freight costs by over 15%.
“We were already happy about the shipment tracking features and responsiveness of our Flexport account team,” says James. “But also saving us additional time and money? We were ecstatic. Flexport exceeded our expectations in every way we could imagine. We can confidently sell to large retailers such as Home Depot, Best Buy, and Walmart because Flexport gives us the capabilities to manage their expectations.”
Ring continues to use Flexport as it expands its product line. In May 2015, Ring introduced the Ring Chime, an indoor WiFi connected doorbell speaker to enhance the Video Doorbell solution. Flexport has helped from with every stage of the classifications and duty tariff consultation.