RP & Associates produces custom promotional products for beverage brands, resorts, and restaurant chains. It works with leading global brands (including Patron, Monster, and Grey Goose) to engage and delight end-customers in branded merchandise.
RP & Associates has been producing custom merchandise for global brands over the last 25 years. It works with various manufacturers to offer a broad range of products, and providing a catalog of products provided to be a challenge. It wasn’t uncommon for one client to order custom products that required coordination from multiple factories overseas. Freight costs had to be estimated from each factory with manual quoting, and the sales team at RP & Associates was frustrated by the slow turnaround of rates.
“It was painful to work with past freight forwarders,” said Omar Khalid, COO of RP & Associates. “It used to take days, sometimes even a week, to get freight rates returned to us, which our sales team in turn would use to quote interested clients. The slow turnaround certainly made us lose sales.”
Flexport reduced that turnaround time to under 24 hours—the online platform made it seamless to enter quote details. And anytime it needed to, RP & Associates was able to reach Flexport’s dedicated account management team on the phone.
“Flexport integrated technology and shipping in a convenient way that I’d never seen.”
RP & Associates no longer has to juggle multiple freight forwarders. Instead it uses Flexport for all its importing needs, including delivery to clients based outside the United States. Everything is being handled more smoothly, from bringing a new manufacturer online to adding new client destinations.
“Flexport integrated technology and shipping in a convenient way that I've never seen before,” says Omar. “It's the solution to many of our previous problems related to getting quotes, tracking shipments, and documentation.”
Rather than juggling multiple forwarders, RP & Associates now uses Flexport for all its importing needs, including delivery to clients based outside of the United States. Whether it’s adding a new manufacturer or a new client destination, the team at RP & Associates is able to handle things smoothly.
“Many companies pride themselves on customer support but I think this is truly where Flexport shines. Flexport bent over backwards for us anytime we had a special request,” Omar noted. “My experience with Flexport has been the best compared to ANY vendor or service provider—let alone a shipping and logistics company.”