Customer Service

World-Class Service Makes It a Small World After All

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88% of Flexport customers say our service is better than other freight forwarders.

Working with Flexport makes your job easier and your supply chain more manageable. Our dedicated service teams provide personalized service with shared visibility into your supply chain, cutting problems down to size.

Get Your Questions Answered Before They’re Asked

With Flexport’s unique service model, you gain your own team of operations, customs and data experts. In-app contextual messaging—in addition to email and phone—are always at hand to make sure we answer your questions. Sometimes before you even ask them!

Why Customers Love Flexport

How would you like your own global team of operations, customs and data experts—and a shared platform to track freight, exceptions, and inventory?

Flexport Named a Winner of the FreightTech 25 Award Three Years Running

We like to keep our eyes on our customers’ success and accomplishments, but it’s nice to receive a little recognition of our own along the way.


Simplify Your Supply Chain

Streamline your supply chain with Flexport people and technology.


Customs brokerage services are provided by Flexport’s wholly-owned subsidiary, Flexport Customs LLC, a licensed customs brokerage with a national permit. International ocean freight forwarding services are provided by Flexport International LLC, a licensed Ocean Transportation Intermediary FMC# 025219NF. U.S. trucking services are provided by Flexport International, LLC, a FMCSA licensed property broker USDOT #2594279 and MC #906604-B. Cargo insurance is underwritten by an authorized insurance company and offered by Flexport affiliates. Insurance coverage is not available in all jurisdictions. See http://flx.to/insurance-notice for more cargo insurance information and disclosures. All transactions are subject to Flexport’s standard terms and conditions, available at www.flexport.com/terms 沪ICP备16041494号

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