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How Can I Download My Invoices as a PDF or CSV?

Follow these instructions to download your Flexport invoices as PDF or CSV files.

Help CenterQuotes, Pricing, and Billing

Quotes, Pricing, and Billing

Frequently asked questions about quoting, pricing, and invoicing: how different freight modes are priced, what those line items on your quote refer to, and how the market affects your freight rates.

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Emergency Bunker Surcharge (EBS): What You Need to Know

Carriers have begun implementing an EBS (Emergency Bunker Surcharge) as a result of rising fuel (bunker) prices that have spiked 19% since April 2018. Why are fuel prices increasing? The price of fuel is tied to the price of oil, set...

What Costs Are Not Included in My Quote?

Flexport’s quotes are estimates of the foreseeable costs of a shipment based on the information submitted in a quote request. Shipment costs unknown at the time of quoting won’t be listed on the quote, but they will be listed on the...

Why Is My Invoice Higher than My Quote?

In some cases, your final Flexport invoice will be higher than your quote. This could be for a couple of reasons: Unknown Costs Your quote is an estimate of anticipated costs based on the information you submitted in the quote...

What Do Freight $/Unit and $/Unit Mean?

Freight $/unit is the cost per unit of just moving the cargo from the origin port to the destination port. $/unit is the total cost of the shipment per unit. $/unit includes the cost of moving the cargo from port to port, as well as...

Frequently Asked Questions About Quoting

Filling out the Quote Request How Do I Submit a Quote Request? What Should I Do if I Have Multiple Suppliers? What Should I Put as the Destination Location in My Quote? Should I Select LCL or FCL When Requesting a Quote? What Should I...

What If the Actual Cargo Measurements are Different From What I Entered in the Quote Request?

Flexport recommends that you give your best estimate of the shipment’s total weight and volume when you submit a quote request, so that your quote is as accurate as possible. However, the cargo will be measured before it ships, and the...

Why Does My Shipment Need to Be Re-quoted?

All freight quotes have a validity date attached (these are listed alongside your quotes in the Flexport app). Once this date passes, the quote expires, and so do the rates associated with that quote. This is because freight rates...

Common Line Items on Flexport Quotes and Invoices

Flexport is committed to transparency in quoting and in billing, so we try to make it clear which services, exactly, you are being charged for. The following is a list of common charges you might encounter at origin and/or destination...

What Does the Pickup & Delivery Fee Include?

Pickup & Delivery is the trucker’s fee to pick up the cargo and deliver it to another location. At origin, this is generally the movement of the cargo from a factory or warehouse to the port of departure. This appears on your Flexport...

Trucking Fees for FCL Deliveries

Drayage is the transportation of a full container via truck. Drayage cargo will be unloaded at its destination warehouse in one of a few different ways, and in some cases may be subject to either a wait fee or drop fee as a result. Your...

How Can I Pay My Customs Duties via ACH?

If you’re using Flexport’s customs brokerage service and you want to pay your U.S. Customs duties directly via ACH, two options are available: ACH Debit Customs will debit your ACH account 10 business days after clearance. First, you...

How Do I Submit a Quote Request?

*Note that additional requirements apply when shipping to Amazon.* See Frequently Asked Questions about Quoting if you have any additional questions. Importers can request a quote by clicking on the Quotes tab in the sidebar. Click the...

How Will the Hanjin Bankruptcy Affect My Shipments?

On Wednesday August 31, 2016, Hanjin Shipping Co Ltd filed for court receivership due to insolvency. Flexport is working closely with our entire network of carriers and partners to monitor and mitigate the impact to our clients, but this...

What Should I Do If My Quote Has Expired?

If your quote has expired, you won’t be able to book that shipment until after we have re-quoted it for you. You’ll see a highlighted note on your quote request, and the quote’s expiration date will be listed in the Action column: If...

How Does Flexport Incorporate GRI and PSS?

Flexport’s business model is a simple, straightforward markup of our freight costs. The freight rates we pay are set by our underlying carriers, and may fluctuate as carriers adjust their rates up or down. Ocean carriers apply two main...