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Manager Business Process


Trade Lane Management, Fulfillment & Procurement



Manager Business Process

Exciting Opportunity to Help Make Global Trade Easier

Investing your time with Flexport means keeping pace with a rapidly growing business, learning new skills, and seeking opportunities to fill the gap. We appreciate your contributions to making Flexport an amazing place to work and we encourage upwards or lateral movement and transfers that align with current business needs. 

The Opportunity

We're looking for a Manager for our global ocean and trucking business process team. This individual will be a leader in expanding the team, develop processes from the ground-up, implement systems to help drive efficiencies, and continually look for ways to improve our audit and review process.

You Will:

  • Build a strong Business Process team managing our Ocean and Trucking vendor bills, ensuring accuracy through review and audits and managing our dispute process. 
  • Provide leadership and direction to a high-performance team, including hiring, training, and leading
  • Create KPIs for the dispute auditing team
  • Collaborate with management cohort to ensure a standardized experience for internal and external clients
  • Facilitate one on ones with team on a regular cadence
  • Responsible for internal and external stakeholder management
  • Partner with our Operations Excellence team to create and implement scalable processes. 
  • Continuous improvement - ongoing review of processes, quickly adapted to new information and adjusting to organizational impacts.
  • Drive analytics creating visibility and feedback loops

You should have:

  • BA/BS degree with 5+ years of relevant work experience
  • Leadership experience, whether through direct management, mentorship, or projects is required
  • Previous experience in building and or setting up a team to establish KPIs and processes.
  • Ability to create innovative and creative ways to drive performance
  • Able to coach employees to achieve results; needs to be able to have patience in seeing the success of your employees
  • Excellent communication, interpersonal, and organizational skills.
  • Next-level attention to detail and follow-through.
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.
  • Ocean and trucking contract knowledge is a plus.
  • Fluent in spanish is a plus

About Flexport:

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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