Our Service Model
Freight Forwarding That's People Forward
Our high-touch engagement model, delivered and managed by Flexport’s dedicated team of experts, offers true reliability and a radically better customer experience.
Meet Our "Squads"
Freight forwarders aren’t renowned for their customer service. Multiple representatives across each mode and multiple geographies. Endless games of telephone and email chains. Massive time and productivity lost. These are sadly the norms, typically resulting in dismal customer satisfaction scores. But with Flexport’s unique “Squad” model, you receive your own global team of operations, customs and data experts. Your Squad helps you manage your shipments every step of the way, and are on call 24/7/365 to help you navigate exceptions or answer questions, whenever you need.
Seun Oyewole
Global Operations Associate
Alex Lee
Sr. Global Operations Associate
Connor Strong
Global Operations Associate
Verenice Garcia
Global Operations Manager
Seun Oyewole
Global Operations Associate
Alex Lee
Sr. Global Operations Associate
Connor Strong
Global Operations Associate
Verenice Garcia
Global Operations Manager
Collaborate in Real Time
Tracking shipping exceptions and updates via phone, email, and spreadsheets can take over your workday and result in unforeseen costs. With Flexport, you’ll have direct access to your Squad right through our platform at all times. Through integrated messaging and event tracking at the shipment level, your Squad can continually update you and your team, so there are no surprises.
"I love our team. They often know even more about our needs and our shipments than I do. With Flexport, I know they’re doing everything they can, and I can see for myself in the product what’s happening. That peace of mind is huge."
We're an Extension of Your Logistics Team
With Flexport, you gain a driven, accountable partner committed to improving your business. From daily support to monthly and quarterly business reviews, we’re here to empower you with supply chain transparency, efficiency, and agility to grow your bottom line. It’s why 84% of surveyed clients consider their Flexport team to be an extension of their logistics team. (Source: 2018 TechValidate survey of 200 Flexport clients)
"We don’t have a logistics department, and with Flexport we don’t need one. It’s great to have a true partner in our freight forwarding team."
Your Partner in Optimization
For everything from product and shipment data to transit times and exceptions, Flexport provides you with reliable data to identify the trends driving your business. In addition to on-demand reporting through the platform, your Squad tracks your supply chain over time, and offers insights and recommendations for optimizing the metrics that matter most.
See how Chinese e-commerce leader Zalora accelerates fast fashion and trim logistics costs by 70%.
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