Our Service Model

Freight Forwarding That's People Forward

Our high-touch engagement model, delivered and managed by Flexport’s dedicated team of experts, offers true reliability and a radically better customer experience.

Meet Our "Squads"

Freight forwarders aren’t renowned for their customer service. Multiple representatives across each mode and multiple geographies. Endless games of telephone and email chains. Massive time and productivity lost. These are sadly the norms, typically resulting in dismal customer satisfaction scores. But with Flexport’s unique “Squad” model, you receive your own global team of operations, customs and data experts. Your Squad helps you manage your shipments every step of the way, and are on call 24/7/365 to help you navigate exceptions or answer questions, whenever you need.

Seun Oyewole

Global Operations Associate

Alex Lee

Sr. Global Operations Associate

Connor Strong

Global Operations Associate

Verenice Garcia

Global Operations Manager

Seun Oyewole

Global Operations Associate

Alex Lee

Sr. Global Operations Associate

Connor Strong

Global Operations Associate

Verenice Garcia

Global Operations Manager

Collaborate in Real Time

Tracking shipping exceptions and updates via phone, email, and spreadsheets can take over your workday and result in unforeseen costs. With Flexport, you’ll have direct access to your Squad right through our platform at all times. Through integrated messaging and event tracking at the shipment level, your Squad can continually update you and your team, so there are no surprises.

"I love our team. They often know even more about our needs and our shipments than I do. With Flexport, I know they’re doing everything they can, and I can see for myself in the product what’s happening. That peace of mind is huge."

Jim Guenza, Logistics Manager

We're an Extension of Your Logistics Team

With Flexport, you gain a driven, accountable partner committed to improving your business. From daily support to monthly and quarterly business reviews, we’re here to empower you with supply chain transparency, efficiency, and agility to grow your bottom line. It’s why 84% of surveyed clients consider their Flexport team to be an extension of their logistics team. (Source: 2018 TechValidate survey of 200 Flexport clients)

"We don’t have a logistics department, and with Flexport we don’t need one. It’s great to have a true partner in our freight forwarding team."

Angela Jensen, Procurement Team

Trusted Industry Experts

Flexport’s global team boasts freight forwarding, supply chain, and global trade experts who bring decades of logistics operations, strategic consulting, and digital transformation experience to your business. View our Leadership Team to meet just a few.

Your Partner in Optimization

For everything from product and shipment data to transit times and exceptions, Flexport provides you with reliable data to identify the trends driving your business. In addition to on-demand reporting through the platform, your Squad tracks your supply chain over time, and offers insights and recommendations for optimizing the metrics that matter most.