The importer of record must sign a POA to give Flexport the ability to move a shipment and clear it through customs.
A Customs Power of Attorney is a legal document authorizing Flexport LLC to conduct Customs business on your behalf. Flexport cannot clear a shipment through Customs without a signed POA. This only applies to imports to the U.S. and to the Netherlands; all other imports will require you sign one of our partner's POAs.
The POA must be signed by an officer of the company. Who has the authority to sign a POA may depend on the type of company (corporation, LLC, etc), so confirm with a company officer if you are unsure.
The POA is signed at the time of onboarding. Whoever is onboarding the company must send the officer of the company a link to sign the POA.
EU companies importing into the U.S. will require a witness secondary signature to sign the POA. The witness must also be an officer of the company.
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