Delivery Order

What is a delivery order?

A delivery order (DO) is the document that Flexport sends to the trucker with the pickup and delivery details of the shipment.

The DO includes special instructions, like that the trucker needs to supply a liftgate, or that the trucker will need to do a drop at the delivery location. Communicate with your Flexport operations team about the delivery location's accommodations so that the trucker can be prepared for a successful delivery.

What details should a delivery order include?

A delivery order typically lists the pickup location and reference numbers, the delivery address and contact, appointment times, and the container or piece count. Accurate details help the trucker avoid failed deliveries and extra fees.

Tell your operations team about dock hours, appointment requirements, and equipment limits, such as no forklift or no loading dock, before the order goes out. Changes after dispatch can trigger redelivery or waiting-time charges.

Related terms: Drayage and Liftgate.

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