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July 12, 2022

How To Win Customers and Simplify Your Life: A DTCX4 Session Recap

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This blog post was originally published by Deliverr, which is now Flexport. The content has been adjusted to fit the Flexport brand voice and tone, but all other information remains unchanged. With the merging of Deliverr’s services (DTC fulfillment, B2B distribution, and Last Mile delivery) into Flexport’s existing international freight and technology services, we’re now able to provide merchants with true end-to-end logistics solutions spanning from the factory floor to the customer’s door.

Here’s something that might strike a chord.

Every direct-to-consumer (DTC) business has spent money and effort to convince consumers to buy their product only to lose the sale at checkout. In a world where consumers are inundated with endless options, their decision to purchase from one brand over another usually boils down to one key factor: shipping. In fact, 75% of consumers abandon their carts due to added shipping costs. So what’s the secret to winning customers?

Flexport shared its tips on how DTC merchants can grow their sales and keep customers returning time and again at this year’s DTCX virtual summit. Get a quick recap below or dive into the session recording for in-depth secrets.

Consider Your “Demand Chain”

The main ingredient in the recipe for delighting customers with fast, affordable fulfillment is getting your products as close as possible to the customer. That way, when a customer places an order, your product only travels a short distance to get to them in one day.

Understand Your Unit Economics

Most logistics vendors charge by truckloads, cost plus, or some other model. How does that truly translate back to your unit economics? Do you know how much it costs to get every order out the door? Starting from here gets you a baseline.

Customer Delight Is a Journey, Not a Moment

We all know DTC stands for direct-to-consumer, but it also translates to ‘delighting the customer.’ Start by looking at your “WISMO” (where is my order) tickets. Analyze their volume and cost to your business in terms of repeat customers, refunds, and more. Tracking this, along with on-time delivery rates, are critical metrics to success.

The Good News? Every Business Can Make Logistics Their Superpower

Demand, scale, and customer delight. These simple ideas power the most sophisticated ecommerce brands and are what make logistics superpowers within your reach. At Flexport, we offer DTC fulfillment and a wide range of value-added services including Trucking, Wholesale fulfillment, Prep, and Reserve Storage to help merchants of all sizes succeed in the DTC space.

Find out what you could become with these logistics superpowers; Get in touch.

The contents of this blog are made available for informational purposes only and should not be relied upon for any legal, business, or financial decisions. We do not guarantee, represent, or warrant the accuracy or reliability of any of the contents of this blog because they are based on Flexport’s current beliefs, expectations, and assumptions, about which there can be no assurance due to various anticipated and unanticipated events that may occur. This blog has been prepared to the best of Flexport’s knowledge and research; however, the information presented in this blog herein may not reflect the most current regulatory or industry developments. Neither Flexport nor its advisors or affiliates shall be liable for any losses that arise in any way due to the reliance on the contents contained in this blog.

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