Flexport announces planned acquisition of Shopify Logistics, including Deliverr, to expand its services into last mile and eCommerce fulfillment. Learn more here.

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Help Center

My Flexport Account

Frequently asked questions about your Flexport account: how to use the app, pay invoices, assign user roles, send messages, and access powerful reporting tools.

How Can I Add a Bank Account for ACH?

Detailed instructions describing how to add bank information to your Flexport account.

What Does an IRS Notice Look Like?

An IRS Notice is the official IRS letter with your Taxpayer Identification Number or Employer Identification Number (EIN).

Which Browsers Can I Use to Access the Flexport App?

The Flexport app supports Chrome, Firefox, Safari, and Microsoft Edge.

Why Does Flexport Require a Copy of the IRS Notice During Account Setup?

The IRS Notice is used to verify your EIN.

Why Does Flexport Require a Photo ID During the Account Setup Process?

Flexport requires a government-issued photo ID in order to meet Customs regulations, and to protect your identity.

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Transportation

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