Unlock Retail Channels
Expand into new retail channels without the logistics headache.
Streamline returns
Kizik grew sales 4x year-over-year after bringing fulfillment, prep, and replenishment under one roof with Flexport — the same shared inventory pool that lets returns get back on the shelf in days, not weeks.
Returns pile up when they run outside your fulfillment network
Separate returns processes create separate inventory
When returns run through a different provider or process than your outbound orders, restocked units sit idle instead of going back into sellable inventory. That's dead stock hiding in plain sight.
DTC and B2B returns rarely share one pool
Most 3PLs treat direct-to-consumer and wholesale returns as separate workflows. That means double the inspection labor, double the systems, and inventory that can't flow to wherever demand actually is.
Slow turnaround costs you twice
Every day a return sits unprocessed is a day it can't be resold, and a day your customer's refund or exchange is delayed. Slow returns hurt margin and retention at the same time.
How Flexport Omnichannel turns returns around in days
Every return that comes back to a Flexport fulfillment center is received, inspected, classified, and restocked within 3 business days. No separate returns center, no separate queue — it moves through the same operation as your outbound orders.
Faster returns mean inventory that keeps working
Every return processed quickly is inventory back on the shelf instead of dead stock. Here's what a well-run Omnichannel operation delivers.
3 days: Average turnaround to receive, inspect, classify, and restock a return at a Flexport fulfillment center.
99.7%: On-time delivery Flexport Omnichannel maintained during peak season at 2x forecasted volume.
3.5 days: Average order-to-door time across Flexport's fulfillment network — the same network your restocked returns move through to get back on the shelf fast.
We needed a partner that could scale alongside us and help broaden our logistics avenues and sales channels. Flexport has been instrumental in helping us uncover new areas of growth for the Kizik business—including Trucking, Prep, and Replenishment.
Join thousands of leading brands on Flexport
Frequently asked questions
How fast does Flexport process a return?
Returns are received, inspected, classified, and restocked within 3 business days. Because DTC and B2B share one inventory pool, restocked units are available to sell again right away instead of sitting in a separate returns queue.
Do returns and outbound orders run through the same warehouse network?
Yes. Flexport Omnichannel runs DTC, B2B, and returns out of the same five fulfillment centers and the same inventory pool, so a returned unit doesn't have to wait for a separate process to become sellable again.
Can I see return status alongside my other orders?
Yes. The Seller Portal shows inventory, orders, inbounds, and returns in one dashboard, so your team isn't switching between systems to see the full picture.
What happens to a returned item once it's inspected?
Every return is inspected and classified, then restocked, kitted for resale, or flagged for disposition depending on its condition, all within the same 3 business day window.
Does this work for both DTC and B2B/wholesale returns?
Yes. Returns processing covers both channels. Because DTC and wholesale draw from the same inventory pool, a restocked return can fill either kind of order.
Is returns processing part of standard Omnichannel pricing?
Yes, returns processing is included in Flexport Omnichannel's fulfillment pricing rather than billed as a separate add-on. Your Flexport team can walk through how it's structured for your volume and product mix.
