Help CenterServices and Capabilities

Services and Capabilities

Frequently asked questions about Flexport's services and capabilities.

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Types of Air Service

Three services are available for shipments traveling via air: express, standard and deferred. Express Air Service If your cargo is shipping via express air service, it will be put on a direct flight to its destination. Express is the...

Should I Ship by Air or LCL?

If you’re not sure whether you want to ship by air or LCL (less than container load), then consider how quickly you want your cargo to reach its destination, and how much you’re willing to spend to get it there. Cargo shipped via air...

Delivering FCL to a Residence: What You Need to Know

Delivering FCL (full container load) to a residence requires additional considerations and fees: The trucker may charge a residential delivery fee for delivering to a residential area. If the residence isn’t able to accommodate a full...

Flexport's LCL Service

Flexport offers global LCL coverage. Additionally, we offer our own in-house consolidations via the Flexport LCL service, currently available on more than 300 lanes (and expanding to new destinations every day): Destination: Mainland...

Flexport's Carbon Footprint Offset Program

Email carbon@flexport.com to get started! Flexport has partnered with the Carbonfund.org Foundation to offer our clients a carbon footprint offset program. Through our partnership with Carbonfund.org, clients have the opportunity to...

Should I Ship by LCL or FCL?

It's a common question: Should I ship my freight by FCL (full container load) or LCL (less than container load)? Here are a few factors to consider: LCL lets you keep inventory low If you don’t have the money or space to accommodate a...

What Information Do I Need For New EU Shipments?

If you’re going to start shipping with Flexport in the EU, we’ll need a few pieces of information. When initiating a new EU shipment, please share the following with your Flexport team: If you have an EORI number, what is it? If you...

Will Flexport Handle Communication With My Supplier?

Yes. After you book a shipment, Flexport will handle all communication with your supplier. When creating a quote in the Flexport app, be sure to add your supplier’s contact information. That way, we can begin coordinating with your...

Can I Send a Small Part of My Shipment to My Personal Residence?

If you'd like to send a small part of your shipment (say, 1-2 cartons) to your personal residence, we can accommodate this. It's important to note that this will add delivery costs to your final invoice (such as a liftgate fee,...